Run & Relax FAQ’s

Christmas
We recommend that you order your Christmas present before the 16th of December to get your product before Christmas Eve.
EXTENDED RETURN POLICY FOR THE HOLIDAYS (RETURNS ACCEPTED TILL JANUARY 14TH).

Where do I enter my discount code?
By entering your code on the shopping cart page, the discount should become visible and your amount adjusted. After entering your discount code you proceed to check out.

How do I buy a gift card?
Electronic gift cards for use online are not yet available, but we hope to offer this option very soon.

How do I return or exchange an item?
You have the right to return your order within 14 days from the date you received your package. If you regret your purchase within this time period, you can send the item back and we will refund you the amount you paid for the goods. Note that the product must be returned in the condition it was received. The product can not be used/tested. The buyer must pay for the return postage. 

Remember to fill out the return form in your package if you would like to return the products for a refund/money back, or complain due to faulty.

If you want to exchange the product(s) to a different size, colour or style, you have to return your product(s) for a refund, and place a new order. This is to secure that the product you want is still available in store / does not get sold out in the meantime. Contact us to get a free shipping code for your new order.

For returns please use the following addresses:

International customers:
Run & Relax / Elogistik AB
BOX 70,
533 21 Götene
Sweden

Norwegian customers:
Run & Relax Scandinavia AS
P.b. 427
1327 Lysaker
Norway

NOTE: If you have received wrong or damaged items, we will send you new products free of charge. In case of manufacturing defects or flaws in the stitching, material, taping or zippers etc., please contact us at: info@runandrelax.com. We will then send you a return delivery slip, so that you will not have to pay any extra shipping fees.

How much duties and taxes will I have to pay?
All prices are shown in EUR and the customer will be debited in EUR. Note that all prices include Norwegian VAT (25%). 

How do campaigns and offers work?
All offers are valid as long as the item is in stock, or valid up to and including the final date of a special offer campaign.

Is my package insured?
All your purchases are insured against theft and accidental damage whilst in transit from Run & Relax to your shipping address. Once your package has been delivered from your local post-office and signed for, it is no longer covered.

How long does delivery take, and how much will it cost? How can I track my order?
Packages are delivered within 3-5 business days from when the order was placed. 

*Please note that delivery times are provided as guidelines and do not take into account possible delays caused by payment authorization and/or stock availibility.

You will receive an e-mail when your package is shipped from our distribution center in Sweden. You can track your order.
We strive to deliver your order as soon as possible. Please note that during high season (Christmas, sales), packages may be slightly delayed. 

To ensure that you don’t experience any delays to your order, please make sure all your details (name, mobile number, delivery and payment address) are entered correctly. 

Shipping cost of EUR 10 will be added at check-out.

All prices are shown in EUR and the customer will be debited in EUR. 

Which countries does Run & Relax ship to?
We ship to most countries in EU (Norway, Sweden, Denmark, Finland, France, Spain, Germany, Polen, Italy, United Kingdom, Portugal, Austria, Irland, Switzerland, Netherlands, Belgium)

What payment methods does Run & relax accept and is it safe to use my credit card online?
We accept Visa, MasterCard, American Express, Visa Debit. All payments are processed through a secure checkout system provided by Dibs. Your credit card will be charged once your order has been packaged and dispatched.

Is my personal information kept privat?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party.

Do I need to set up an account to place an order?
You can shop at RUN & RELAX without creating an account. However, register with us and you’ll be able to enjoy the following benefits
– Track your orders and review past purchases
– Save your address so you can shop even quicker next time

Free shipping

Always free shipping on orders over 1000NOK / 100EUR / 100USD

Fast delivery

We ship all orders within one working day and deliver within 2-5 days

secure payments

All payments processed on our website are handled with high security

Need help?

Give us a call +47 469 85 705 or email info@runandrelax.com