Returns & Exchanges

Return Period

• You can return your order within 14 days from the date you receive your package for a refund.
• Returned items must be in the condition they were received, unwashed, and unworn. Make sure the hangtags are still on.

Return Shipping Instructions – Norwegian Customers

1. Book Return Shipping:
   • Enter your phone number in the MyPostNord section on this page and follow the instructions
2. Confirmation Email:
   • Once you have booked your return shipping, you will receive a QR code for print from Postnord.
3. Printing the Label:
   • If you do not have access to a printer, bring the QR code (email) to your local Postnord delivery location or parcel locker. At the delivery location, an employee will scan the code and print a label for you.
4. Shipping Cost:
   • Return shipping cost must be covered by the customer – from NOK 69.

If you wish to use your own shipping method, the return can be sent to the following address:

Run & Relax Scandinavia A/S
c/o 360 Logistics
Holtbråtveien 143
1449 Drøbak
Norway

Please clearly mark the return with the order number and contact information for faster processing.

Subject: Update to Return Instructions for International Customers

We have updated our return procedures for international customers, effective immediately.

From now on, every order will include a prepaid return label inside the package.

Please attach the return label securely to the box and deliver it to your local post office or postal partner for return.

Below is the revised text for our international return instructions:

⸻

Return Shipping Instructions – International Customers

Return Label:

All international shipments now include a prepaid return label inside the package. Please attach this label securely to your parcel and deliver it to your nearest post office or postal partner.

Confirmation:

Please make sure to obtain and keep proof of shipment and the tracking number for your return.

Shipping Cost:

Run & Relax does not refund shipping costs for international returns.

If you choose to use the provided return label, the cost of return shipping will be deducted from your refund.

Should you prefer to arrange your own return shipping, you will be responsible for the full shipping cost.

Return Address:

Run & Relax Scandinavia A/S
c/o 360 Logistics
Holtbråtveien 143
1449 Drøbak
Norway

info@runandrelax.com

Please clearly mark the return with the order number and your contact information for faster processing.

Uncollected Packages:

Uncollected packages will incur a fee of EUR 35/NOK 330/SEK 320 to cover return and handling costs.

Exchanges:

To exchange a product for a different size, color, or style, return the original item for a refund and place a new order.

Email your new order number to info@runandrelax.com to get the return shipping cost covered.

Faulty or Wrong Items

If you receive wrong or damaged items, replacements will be sent free of charge.

For manufacturing defects (e.g., issues with stitching, material, taping, zippers), contact: info@runandrelax.com

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